1 Fix the problem, not the blame
2 Tell people what you want, not how to do it
3 Manage the function, not the paperwork
4 Don't DO anything
5 You never have to make up for a good start
6 Get out of your office
7 Lead by example
8 Delegate the easy stuff
9 Don't get caught up in looking good
10 Quality is just conformance to requirements
11 Learn from the mistakes of others
12 Set S.M.A.R.T. Goals (Specific, Measurable, Achievable, Realistic, Time-Based)
13 Set an example
14 Know Your GPM (Goals, Plans, and Metrics)
15 Train your supervisors
16 You can't listen with your mouth open
17 Practice what you preach
18 Leaders create change
19 Don't limit yourself
20 Anyone can steer the ship in calm waters
21 You have to make a difference